TPG undertakes to release misled customers from ADSL2+ contracts

23 July 2012:  TPG customers that relied upon representations about TPG’s $29.99 Unlimited ADSL2+ campaign may now leave their contracts without penalty as the Federal Court has accepted an undertaking from the company following action by the Australian Competition and Consumer Commission.

“Customers who believe that they have been misled by TPG’s $29.99 Unlimited ADSL2+ campaign should contact TPG if they would like to be released from their contracts without penalty,” ACCC chairman Rod Sims said.

On 11 July 2012, the Federal Court in Melbourne accepted an undertaking from TPG Internet Pty Ltd (TPG) in the following terms: “If a customer of TPG’s Unlimited ADSL2+ broadband plan notifies TPG that he or she was misled as to the monthly charge payable for the plan and indicates a desire to terminate his or her contract, TPG will permit such customers to terminate the contract without penalty”

Full story here.

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