TPG pays infringement notices for free VoIP minutes claim

26 April 2012:  TPG Internet Pty Ltd (TPG) has paid two infringement notices totalling $13,200 in relation to advertisements for its ‘500 free VoIP Minutes’ offer which the Australian Competition and Consumer Commission believed to be misleading.  TPG advertised on its website that consumers who subscribed to a broadband bundle plan would receive 500 free minutes of VoIP calls. However, the offer was subject to terms and conditions which meant that a consumer would only receive 500 minutes of free VoIP calls if each and every call made had a minimum duration of 10 minutes. One of the advertisements also did not disclose that the call must terminate in Sydney, Melbourne, Brisbane, Adelaide, Canberra or Perth.  “The advertising practice of fine-print qualification is one the ACCC is tired of correcting,” ACCC chairman Rod Sims said.

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