TIO Complaint statistics January – March 2012

21 June 2012: The TIO recorded a total of 52,231 new complaints between 1 January and 31 March 2012 – an 8.6 per cent rise from the previous quarter.

Year-on-year however, complaints decreased 12.3%, from 59,533 new complaints received between 1 January and 31 March 2012.  A similar trend was seen across all service types.

New complaints about landline services increased 20.9 per cent, from 8,590 in October–December 2011, to 10,386 new complaints in January–March 2012.  Year-on-year, these complaints decreased some 20 per cent.

New complaints about internet services increased 29 per cent, from 6,717 during October–December, to 8,663 in January-March, but were 1,489 fewer (a 14.7 per cent decrease) than between January and March 2011.

Between January and March 2012, new complaints about mobile services increased only very slightly, though after three quarters of decreasing new complaints.

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