20 September 2012: The Telecommunications Industry Ombudsman (TIO) supports recommendations made by the Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a Credit Repair Agency.
Telecommunications service providers are required to inform consumers about the TIO as an avenue for dispute resolution, but there is no such requirement on credit repair agencies. Roughly one in ten of complaints submitted to the TIO by credit repair agencies are on behalf of consumers. These agencies will then charge the consumer
You can read more from the TIO at http://www.tio.com.au/publications/media/no-need-for-consumers-to-pay-for-dispute-resolution