Telstra disclosure breaches TCP Code

29 June 2012: Telstra breached its customer privacy obligations (Word [.docx] or PDF 268 kb) when personal information about 734,000 of its customers was made accessible online during 2011.

On 9 December 2011, Telstra advised the Australian Communications and Media Authority that the names and in some cases addresses of up to 734,000 Telstra customers had been accessible via a link available on the internet. Usernames and passwords of up to 41,000 of these Telstra customers had also been accessible.

‘Under clause 6.8.1 of the Telecommunications Consumer Protections Code (TCP Code) a Carriage Service Provider must protect the privacy of each customer’s billing and related personal information,’ said Acting ACMA Chairman, Richard Bean.

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