New powers for the ACMA to strengthen telecommunications consumer protection

5 September 2012: The Minister for Broadband, Communications and Digital Economy, Senator Stephen Conroy, today announced new measures to ensure that consumers continue to be strongly protected and represented in the telecommunications sector.

The Gillard Government is providing additional powers to the Australian Communications and Media Authority to make new rules to better protect telecommunications consumers.

The new powers follow the registration of the Telecommunications Consumer Protection (TCP) code in July and allow the ACMA to act to achieve the following:

  • Clearer pricing information in advertisements
  • Improved information about plans
  • Increased transparency about billing and expenditure arrangements, and
  • Improved complaint handling.

Full story here.

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