ACMA action against Tiger Airways breach of the Spam Act

25 October 2012:  The Australian Communications and Media Authority (ACMA) has accepted and an enforceable undertaking form Tiger Airways Holdings Ltd, as well as payment of a $110 000 enforcement notice from its subsidiary, Tiger Airways Pty Ltd, for failure to unsubscribe customers from its email marketing. Tiger failed to unsubscribe a number of customers despite […] Read more »

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Government releases mandatory data breach notification discussion paper

17 October 2012:  The Federal Government has released a discussion paper on mandatory data breach notification laws.  Such laws would require organisations to notify consumers and the Government when data breaches occur. Mandatory breach notification procedures are in place or being considered in a number of other jurisdictions, including the EU, the UK and Ireland, and a number of […] Read more »

OAIC annual report: FOI and privacy activity increases

16 October 2012:  The Office of the Australian Information Commissioner (OAIC) has released its Annual Report 2011-2012. The report shows that the workload of the OAIC has steadily increased across its three key functions, Freedom of Information (FOI), privacy, and information policy. The report reveals that FOI Act reforms have contributed to an overall increase […] Read more »

ACCAN Position Statement: Copyright and Consumers

9 October 2012:  Consumer advocacy group the Australian Communications Consumer Action Network (ACCAN) has issued a position statement discussing consumers and copyright law, particularly in regards to the issue of illegal downloading and online copyright infringement. The paper tackles some of the issues surrounding the protection of consumer rights at a time where strengthening of online copyright protection is […] Read more »

Attorney’s General discuss national guidelines for social media

8 October 2012: The Commonwealth and State Attorneys General have met in Brisbane to discuss possible measures to regulate comments on social media that may be prejudicial to the outcome of criminal trials. The discussion follows concerns that the trial of the man accused of the rape and murder of Melbourne woman Jill Meagher may be […] Read more »

Telstra Ordered to Comply With TCP Code Following Consumer Info Breach

8 October 2012: Telstra has received a direction from the Australian Communications and Media Authority (ACMA) to comply with a privacy clause in the Telecommunications Consumer Protection Code (the TCP Code) after a failure to protect the personal information of some of its customers. This is the first such direction under the new TCP Code after […] Read more »

Scammers posing as Microsoft caught by global action

4 October 2012: Three international regulators including the Australian Communications and Media Authority (ACMA) have taken joint action to shut down an international phone scam.  US authorities this week were successful in obtaining court orders to close down and freeze funds of imposters posing as Microsoft employees offering to fix PC viruses. The ACMA collaborated with the US Federal […] Read more »

Service Level Agreements in cloud computing

30 September 2012:  Keith Bates of has put together a short article explaining the risks of signing up to cloud computing services without fully understanding the terms and conditions contained in provider’s Service Level Agreements (SLAs). Bates has warned against the tendency of some businesses to simply skim over the terms of these SLAs […] Read more »

Cloud computing security fears allaying?

13 September 2012: reports that a survey from video platform providers Qumu has revealed that an increasing number of IT professionals are considering moving to cloud computing platforms, citing improved security as the main reason.  30% of those surveyed said that better security integration was one of the key benefits of moving to the […] Read more »

US beats Australia in data-protection laws: Microsoft

13 September 2012:   ZDNet reports that data-protection laws are better in the US than in Australia, and concerns around data sovereignty in the cloud are unwarranted, according to Microsoft technical evangelist Rocky Heckman. He was speaking at Microsoft’s TechEd conference in the Gold Coast. Data sovereignty is still a big hurdle for public cloud […] Read more »

Pew Survey Finds Most Mobile Users Avoid Apps Due to Privacy Concerns

5 September 2012:  The Electronic Privacy Information Centre (EPIC) reports that a survey by the Pew Research Center found that the majority of mobile phone users have uninstalled or avoided apps due to privacy concerns. According to the report, 54% of mobile users have decided to not install an app after discovering the amount of […] Read more »

U.S. Consumer Groups Endorse Proposed European Privacy Law

The Electronic Privacy Information Centre (EPIC) reports that, in a letter to members of the European Parliament, over twenty U.S. consumer organizations expressed support for the new European data protection law. The coalition, including Consumers Union, Consumer Federation of America, and Public Citizen, said that the proposed regulation “provides important new protections for the privacy […] Read more »

CSA Presents Privacy Level Agreement Initiative at European Parliament

5 September 2012:  The Cloud Security Alliance (CSA) has announced a working group to support EU data protection regulators’ recommendation on cloud computing. Data privacy and protection remains a major impediment to the broad adoption of Cloud services. In an effort to help Cloud Service Providers and potential Cloud customers objectively evaluate privacy standards, and […] Read more »

ACCAN publishes the Making the Right Call Guide

5 September 2012:  The Australian Communications Consumer Action Network (ACCAN) has produced a guide, Making the Right Call, that summarises consumer rights as a phone and internet customer as outlined in the Telecommunications Consumer Protections Code and other relevant laws, regulations and industry codes. This guide informs customers of: the information they should receive before […] Read more »