CNT Corp pays infringement notices for misrepresenting the speed of fibre-to-the-premises broadband services

15 October 2012:  CNT Corp Pty Ltd has paid infringement notices and offered an enforceable undertaking to the Australian Competition and Consumer Commission (ACCC) after it was found that it offered and charged for wholesale fibre to the premises (FTTP) broadband internet services at data transfer rates that its network could not support.  The three infringement notices […] Read more »

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Samsung Overturns Sales Ban on Galaxy Nexus Smartphone in the USA

­12 October 2012:  A US Court of Appeal has overturned the ban on sales of Samsung’s Galaxy Nexus smartphone in the US. Samsung is currently seeking to overturn the US$1.05 billion verdict verdict that it infringed Apple patents.  The final decision on that appeal is due in December. The ruling found that the Californian district court “abused […] Read more »

ACCC opposes Seven Group Holding’s proposed acquisition of Consolidated Media Holdings

The Australian Competition and Consumer Commission (ACCC) has announced that it will oppose the proposed acquisition by Seven Group Holding’s (Seven) of Consolidated Media Holdings (CMH).  Seven had proposed to acquire the balance of shares it does not already own in CMH. Seven owns 25.3% of CMH shares and 33% of shares in the Seven Network.  […] Read more »

ACCAN Position Statement: Copyright and Consumers

9 October 2012:  Consumer advocacy group the Australian Communications Consumer Action Network (ACCAN) has issued a position statement discussing consumers and copyright law, particularly in regards to the issue of illegal downloading and online copyright infringement. The paper tackles some of the issues surrounding the protection of consumer rights at a time where strengthening of online copyright protection is […] Read more »

Telstra Ordered to Comply With TCP Code Following Consumer Info Breach

8 October 2012: Telstra has received a direction from the Australian Communications and Media Authority (ACMA) to comply with a privacy clause in the Telecommunications Consumer Protection Code (the TCP Code) after a failure to protect the personal information of some of its customers. This is the first such direction under the new TCP Code after […] Read more »

ACCAN claim that handset unlocking fees make it hard to avoid global roaming bill shock

5 October 2012:  The Australian Communications Consumer Action Network (ACCAN) has claimed that consumers seeking to avoid mobile phone ‘bill shock’ related to global roaming fees are hampered by the high cost of unlocking mobile phone handsets.  Handset locking involves mobile providers locking handsets so they may only be used on the providers network.  Customers […] Read more »

ACCC final access determination for the declared local bitstream access service

5 October 2012:  The Australian Competition and Consumer Commission (ACCC) has released its final access determination (FAD) for the declared local bitstream access service (LBAS).   The LBAS is a wholesale access service for fixed line networks that have been built or are upgraded after January 2011. The LBAS is provided to residences and small business where the […] Read more »

Scammers posing as Microsoft caught by global action

4 October 2012: Three international regulators including the Australian Communications and Media Authority (ACMA) have taken joint action to shut down an international phone scam.  US authorities this week were successful in obtaining court orders to close down and freeze funds of imposters posing as Microsoft employees offering to fix PC viruses. The ACMA collaborated with the US Federal […] Read more »

Service Level Agreements in cloud computing

30 September 2012:  Keith Bates of has put together a short article explaining the risks of signing up to cloud computing services without fully understanding the terms and conditions contained in provider’s Service Level Agreements (SLAs). Bates has warned against the tendency of some businesses to simply skim over the terms of these SLAs […] Read more »

New NBN Co Special Access Undertaking received by ACCC

28 September 2012:  The Australian Competition and Consumer Commission (ACCC) has received a new Special Access Undertaking (SAU) from NBN Co.  This new SAU replaces the SAU lodged by NBN Co in late 2011 and withdrawn on 7 September 2012.   The ACCC will now commence the process of reviewing the undertaking, as per the requirements in […] Read more »

TIO backs increased awareness of Ombudsman services

20 September 2012:  The Telecommunications Industry Ombudsman (TIO) supports recommendations made by the Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a Credit Repair Agency.  Telecommunications service providers are required to inform consumers about the TIO as an avenue for dispute resolution, but there […] Read more »

ACCC takes part in ICPEN internet sweep focussing on consumer protection online

18 September 2012:  The ACCC has joined with 40 consumer protection countries around the world to focus on ‘fine print’ online shopping.  The ACCC is taking part in an information gathering sweep that is being coordinated by the International Consumer Protection Enforcement Network (ICPEN), targeting traders using confusing or misleading fine print to avoid obligations […] Read more »

Lawyers increasingly engaged in procurement of cloud services

18 September 2012:  The Age Online reports that Microsoft’s cloud principal program manager, Jeff Woolsey, has confirmed that many businesses are now seeking comprehensive legal advice before adopting cloud computing services. Mr Woolsey states that ”[Customers want to] understand how much or how little risk it is, or if it’s even a concern.” Mr Woolsey also […] Read more »

$275,000 penalties against mobile premium service providers

17 September 2012:  The Full Federal Court has dismissed an appeal by Global One Mobile Entertainment Ltd and 6G Pty Ltd, two mobile premium service providers, against an earlier decision that certain advertisements were misleading or likely to mislead or deceive.  Both Global One and 6G represented that consumers could purchase and use ring tones, […] Read more »