ACCC and telco ombudsman tackle phone and sms scams

22 March 2012:  The Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman are continuing joint efforts to tackle scams relating to mobile phones, SMS and email.  The Telecommunications Industry Ombudsman has received complaints from consumers who had their mobile phone numbers transferred without their knowledge and then had large amounts of money transferred […] Read more »



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Optus TV Now appeal commences

14 March 2012:  The National Rugby League (NRL) has begun its appeal against a court decision made last year, which found that Optus did not infringe on the copyright of sporting codes by providing a service for users to record TV programs to watch later on mobile phones.  At the time, Justice Steven Rares ruled […] Read more »

Full Federal Court orders Optus to pay $3.6 million penalty

9 March 2012:  The Full Federal Court ordered Optus to pay $3.61 million in civil pecuniary penalties in relation to advertising for the ‘THINK BIGGER’ and ‘SUPERSONIC’ broadband internet plans.  This judgment follows a successful appeal by Optus against orders made by Justice Perram that Optus pay civil pecuniary penalties totalling $5.26 million for breaches […] Read more »

ACCC takes court action against Flight Centre Limited

9 March 2012: The Australian Competition and Consumer Commission has instituted proceedings in the Federal Court in Brisbane against travel agency Flight Centre Limited, alleging that Flight Centre attempted to induce competitors to enter into price fixing arrangements with it.  The ACCC alleges that, on six occasions between 2005 and 2009, Flight Centre attempted to […] Read more »

Pew Research Center Survey on search tracking finds privacy concerns

9 March 2012:  A new survey by the Pew Research Center’s Internet & American Life Project found that 73 percent of Internet users feel it’s an invasion of privacy for a search engine to track their searches and use that information to tailor or rank results in future searches.  Moreover, 68 percent said they don’t […] Read more »

ACCC to consult market on proposed FOXTEL undertaking

7 March 2012:  The Australian Competition and Consumer Commission has commenced market consultation on the proposed undertaking offered by FOXTEL Management Pty Limited (for and on behalf of the FOXTEL Partnership) in respect of its proposed acquisition of Austar United Communications Limited.  “The proposed undertaking has been offered by FOXTEL to address the harm to […] Read more »

Spam Act undertaking accepted from EventsHQ

7 March 2012:  The Australian Communications and Media Authority has accepted an enforceable undertaking offered under the Spam Act by the owner of the National Poker League brand, EventsHQ Pty Ltd. The enforceable undertaking was offered in response to an investigation into SMS messages sent promoting National Poker League events. Full story here. Read more »

Revised Mobile Premium Services Code – Now Registered

1 March 2012: Users of mobile premium services will soon benefit from additional protections under the revised Communications Alliance Mobile Premium Services Code (MPS), which was today registered by the ACMA.  The Code was developed by a Communications Alliance MPS Code Revision Working Committee and builds on the success of the 2009 Code by including […] Read more »

Twitter licenses two research companies to sell user data

1 March 2012:  Two research companies are set to release Twitter user information to clients who will pay for the opportunity to mine the data.  Boulder, Colorado-based Gnip Inc and DataSift Inc, based in the U.K. and San Francisco, are licensed by Twitter to analyse archived tweets and basic information about users, like geographic location. […] Read more »

Fall in the Volume of TIO Complaints and Investigations

29 February 2012: The Telecommunications Industry Ombudsman (TIO) has revealed in new figures released today a dramatic fall in the volume of TIO complaints and investigations.  The TIO revealed that the number of complaints that were not resolved early and therefore needed some investigation dropped by 73% in the last quarter of 2011 – from […] Read more »

Optus’ Australian Consumer Law case against AFL CEO dismissed

28 February 2012: The Federal Court has dismissed Optus’ case against AFL CEO Andrew Demetriou alleging misleading and deceptive conduct under Australian Consumer Law.  Edmonds J of the Federal Court ruled that Andrew Demetriou’s recent statements critical of Optus’ TV Now service did not constitute misleading and deceptive conduct.  The CEO’s statements came in the […] Read more »

ACCC accepts Telstra’s structural separation undertaking

28 February 2012:  The Australian Competition and Consumer Commission (ACCC) has accepted Telstra’s structural separation undertaking (SSU) and approved its draft migration plan.  Telstra submitted its SSU to the ACCC as a result of the legislative framework established in the package of telecommunications reforms introduced by the Federal Government in 2009.  The undertaking implements structural […] Read more »

ACCC declares non-NBN local bitstream access service and begins public inquiry

24 February 2012:  The Australian Competition and Consumer Commission (ACCC) has made a decision to declare the non-NBN local bitstream access service. This declaration is intended to cover the ‘last mile’ of fibre to residences and small businesses on networks that are not owned by NBN Co and does not apply to mobile, wireless or […] Read more »