ACCC and telco ombudsman tackle phone and sms scams

22 March 2012:  The Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman are continuing joint efforts to tackle scams relating to mobile phones, SMS and email.  The Telecommunications Industry Ombudsman has received complaints from consumers who had their mobile phone numbers transferred without their knowledge and then had large amounts of money transferred from their bank accounts.  “My investigating officers have recently received complaints where scammers have been able to transfer a consumer’s telephone services over to an alternate provider without the consumer’s knowledge.  We are then being told by consumers that they are finding large sums of money being debited from their bank accounts without their knowledge,” Telecommunications Industry Ombudsman Simon Cohen said.

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