ACCAN says ACMA’s response to Vodafail reveals deep flaws in co-regulatory model

21 December 2011: Peak consumer body ACCAN says current and ex Vodafone customers will be left shaking their heads when they discover that, 12 months on, the telecommunications regulator has let the provider off virtually scot-free for the widespread network, complaint-handling problems that plagued Vodafone customers last summer, known colloquially as ‘Vodafail’.

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