5 September 2012: The Australian Communications Consumer Action Network (ACCAN) has produced a guide, Making the Right Call, that summarises consumer rights as a phone and internet customer as outlined in the Telecommunications Consumer Protections Code and other relevant laws, regulations and industry codes.
This guide informs customers of:
- the information they should receive before they sign up or buy
- what to expect when they’re signing up or buying
- what should happen after their purchase
- what they should do if something goes wrong
You can readmore about the Making the Right Call report from ACCAN at http://accan.org.au/index.php?option=com_content&view=article&id=490:making-the-right-call-new-guide-explains-customers-phone-and-internet-rights&catid=105:phones&Itemid=232