7 February 2012: Peak consumer group ACCAN says it cannot support the revised Telecommunications Consumer Protection (TCP) Code that was submitted to the Australian Communications & Media Authority (ACMA) for registration. “The telecommunications industry has been told by the regulator that it [the Code] needs to change substantially to curb the level of customer complaints about telcos or face direct regulation,” ACCAN Chief Executive Officer Teresa Corbin said. “ACCAN cannot support the revised TCP Code because we don’t believe it provides adequate consumer protection.”
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